Privacy Policy

How we protect and handle your personal information

Last Updated: February 15, 2026

Our Commitment to Privacy

At Visit Omo Valley Tour, we take your privacy seriously. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our car rental services. Please read this privacy policy carefully. If you do not agree with the terms of this privacy policy, please do not access the site or use our services.

We reserve the right to make changes to this privacy policy at any time and for any reason. We will alert you about any changes by updating the "Last Updated" date of this privacy policy. You are encouraged to periodically review this privacy policy to stay informed of updates.

Information We Collect

  • Personal identification information (Name, email address, phone number, etc.)
  • Driver's license details and passport information for verification
  • Payment information (processed securely through our payment partners)
  • Booking history and rental preferences
  • Location data during active rentals for vehicle tracking
  • Communication records between you and our team

Cookies and Tracking

  • We use cookies to enhance your browsing experience and analyze site traffic
  • Essential cookies are necessary for website functionality
  • Analytics cookies help us understand how visitors interact with our site
  • Marketing cookies are used to personalize advertisements
  • You can control cookie preferences through your browser settings

How We Use Your Information

  • To process and manage your car rental bookings
  • To verify your identity and driving credentials
  • To communicate important information about your rental
  • To improve our services and customer experience
  • To comply with legal obligations and prevent fraud
  • To send promotional offers (with your consent)

Data Security

  • We implement industry-standard security measures to protect your data
  • All payment transactions are encrypted using SSL technology
  • Access to personal information is restricted to authorized personnel only
  • Regular security audits and updates are performed
  • We never store complete payment information on our servers

Information Sharing

  • We do not sell your personal information to third parties
  • Information may be shared with rental partners to fulfill your booking
  • Payment processors handle transactions securely
  • Legal authorities when required by law
  • Insurance providers in case of accidents or claims

Your Rights

  • Access your personal data we hold
  • Correct inaccurate or incomplete information
  • Request deletion of your data (subject to legal obligations)
  • Opt-out of marketing communications
  • Export your data in a portable format
  • Withdraw consent at any time

Data Retention and Deletion

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this privacy policy, unless a longer retention period is required or permitted by law.

When you request deletion of your account, we will delete or anonymize your personal information within 30 days, except for information we are required to retain for legal, accounting, or fraud prevention purposes.

Contact Us About Privacy

If you have questions or concerns about this Privacy Policy or our data practices, please contact our Data Protection Officer:

Address:

Addis Ababa, Ethiopia

Response Time:

Within 48 business hours